grafik sgp Casino & Sportsbook Data Care and Privacy Guide

This page describes what we collect when you use grafik sgp and how we keep that data protected while you navigate sportsbook, live-dealer tables, slot games and esports markets.

We set out our approach to account information, transaction records, and device traces so you can understand what grafik sgp retains and why. Our statements below cover the types of data we handle, how we share with service providers, and where to contact us about your data.

Details — grafik sgp data types and use

We collect personal and non-personal data needed to operate live-dealer studios, sportsbook markets, slot services and payment flows. Our collection varies by activity and region, and our services are available only where local law permits.

We collect contact identifiers when you register, including email and phone number. Our systems may store authentication credentials and verification documents where required to confirm identity for withdrawals and account checks.

We collect transactional records for deposits and withdrawals, including references to Indonesian payment rails such as DANAe-wallet and mobile bankingOur records include timestamps, amounts, currency, and the payment channel used.

We list common categories

• We collect identity data: name, date of birth, and verification documents when needed for account verification.
• We collect contact data: email address and phone number for account notices and support follow-up.
• We collect payment data: transaction IDs, payer reference and the payment method such as local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment.
• We collect activity logs: game sessions, bets placed in sportsbook or esports markets, and timestamps tied to Liga 1 and Piala AFF event pages for audit purposes.

We share with third parties

We engage service providers to support hosting, payment processing, verification, and live studio production. Our providers include cloud hosts, payment gateways, and identity verification vendors. Our agreements require reasonable security controls.

• We transfer data to payment processors for settlement and reconciliation.
• We provide verification documents to accredited KYC vendors when local law requires identity checks.
• We disclose limited account logs to fraud prevention partners to detect abuse of accounts tied to Jakarta or Surabaya activity.

• 1
  Data retentionStep 1

  We retain transactional and verification data for periods required by regulation and for operational dispute handling.

• 2
  Cross-border transfersStep 2

  We may process data outside Indonesia when providers or production studios operate elsewhere; our contracts require security measures for such transfers.

Policy — grafik sgp data handling, rights and contact

We protect account data with encryption at rest and in transit and with access controls for operational staff. Our security practices are reviewed periodically and updated as necessary.

We respect rights to access, correct or delete personal data where applicable under local law. Our support team documents requests and processes verifications before changes are applied.

We describe your rights

1. We allow access requests for the personal data we hold about you and provide records upon verification.
2. We accept correction requests to update contact details or identification information.
3. We evaluate deletion requests in light of legal obligations for transaction retention and dispute resolution.

We operate support channels that handle data requests and account issues across regions such as BandungMedan and SemarangOur contact page lists available routes for correspondence.

We describe processing related to sporting and cultural events such as Liga 1, Piala Indonesia and Piala AFF to explain why we retain event-linked logs for auditing and fraud checks.

We provide an email address and in-app support form for privacy enquiries. Our team tracks incoming requests and replies with an acknowledgement and an expected response window.

We update this policy as our services evolve and when required by law. Our last revision date appears on the policy header.

We summarise key points below.

• We collect identity, contact, payment and usage data to operate grafik sgp services.
• We share data with service providers only for operational needs and under contractual safeguards.
• We provide rights to access and correct personal data subject to verification and legal limits.